[quote=Kewp]The software billed him correctly; what happened is that when he called and inquired as to the billing rate before a trip to Canada they quoted him the wrong number.
[/quote]
Kewp, do you have any information to support that? In the call the tech clearly agrees that the rate is supposed to be 0.002cents, not dollars. As a programmer, I’d be awfully suspicious that whoever programmed the software made a bug (good forbid, not sure how that could happen!) and no one has noticed. (except the poor sap calling to get his fee reduced)
I had a similar experience years ago with a bank, where I found they did not pay the interest rate the statement said I was supposed to get. After a lot of explaining to a teller how to calculate interest, and then doing the same with the head teller, I was put in front of the bank manager, who thankfully did know how to calculate interest. But he was unable to give me an explanation of why I was paid the wrong interest. He just shrugged and credited my account for the extra interest. At the time a friend had the same type of account at the same bank, and so I had her check her statement. Sure enough, she wasn’t paid the correct interest either. My best guess is that everyone with that type of account got the wrong interest that month, and probably very few did the calculation to see if it was right. (btw, the rate paid was lower than what was claimed, and so this was a windfall for the bank. If the bank did catch this, they never credited the accounts of the customers such as my friend)
