My first purchase – back in the early 90’s (yes, I’m old) I financed with WAMU – back when WAMU was a local bank in the NorthWest states. (I lived in WA at the time.) It was a good experience, good communication with the bank, etc.
I’ve had 1 ‘meh’ experience with a broker, when I bought in PA. He got it done, but wasn’t super communicative.
I’ve had 1 AWFUL experience with a broker – when we bought our current home. She lost our paperwork multiple times, she tried to not honor the agreed fees noted on the truth in lending statement. I found out afterwards she had a drinking problem and was on a bender when my loan *should* have been closing.
I’ve had one pain-free excellent experience with a broker… that’s my refi from earlier this year with Sheldon (HLS). He got it done. He communicated. He didn’t push (we had a lien issue to clear up first.)
but to me – it comes down to price… The total costs – fees, the interest rates, etc. I’m cheap.