How about using a plastic reusable mug (sell to customer for cheap) for the drive through instead of a paper cup for 180+ coffee? Simple, cost-effective, eco-friendly, everyone wins except lawyers.
Did you read the part where MDs paid 230,000 to person who suffered burns as a result of an employee spilled the coffee in her car? We are not talk about a burn here. We are talking about 3rd degree burns, go check out the burn ward before you dismiss its hot coffee. Why did Mds pay that much for simple hot coffee?
Why did Mds not settle the case against the 79 year woman for 20K, 150K, 300K who had never filed a lawsuit in her life and not accepted the court mediation offer? The judge offered many chances for a sealed settlement. Looking at case facts one could surmise that they could have hoped they would lose to get lifetime of positive press. Mds won big, they should pay her at least $10M as best PR stunt in world history.