Faxes can be problematic and frustrating for both you and her. See if she can’t email it to you. That should eliminate the problem. You are in the middle of a month so that works in your favor. There should be more people available to assist with processing.
To me there seems to have been a break down far earlier in the process. If you did a good job selecting your broker and you understood exactly what their role was going to be and what you could anticipate from them then you would not have so many questions to ask at this point.
For other posters who talk about what the broker is going to make. What do you know? you don’t have their commission or Profit and Loss Statements. So maybe this is a loss leader at this point.
Not to be rude to you KPP but ther are customers who bring a lot of anxiety to the table and a professional who has been doing there job for a long time and is extremely reputable doesn’t always want to be selling. They want to go out find a competitive lender get you the best rate and get things closed.
If this broker did not come referred, simply promised the best rate and you went them because of a rate, or some type of giveback then I would be skeptical.
If the broker were writing the post about you how would it go. There are always 3 sides to the story. Your side, her side and the real side.