This is called “Project Impact”. I like it. In fact, I liked it so much that I even bought some WMT shares.
I admire Walmart’s ability to carry its motto and execute it. When they say they sell everything for less, they mean it. How many companies has a strategy (e.g. great customer experience) that they couldn’t even carry forward? Now Walmart is focusing on making the shopping experience more efficient, that does not conflict with their core values and should work out for both the consumers and the store.
I expect Project Impact will be the catalyst to wipe out a second round of national and regional retailers, whether you like it or not.
P.S. I hardly shop at Walmart before, now I am occassional shopper. I still get my grocery from Henry’s, Costco and asian market, but I no longer hesitate visiting Walmart because it is no longer congested and the door greeter now hands you the shopping cart when you walk into the store. If the other stores care so much about the customer service, why they didn’t think about that? Why the Costco door greeter only care about verifying that you indeed have their membership card?
