Captcha,
I find it interesting that both agents were obstacles and would love to hear why. I also wonder if you are focussing on a small detail that pissed you off and actually had a pretty good trouble free experience. I see this all the time where agents get blamed for minor issues the buyer isnt happy with and completely overlook the 90%+ of the transaction that went well.
Also re-read BG’s post and understand what she wrote is the preface, not even the first chapter of a very long book of what can and often does go wrong. You do have a remedy against an ignorant or malicious agent and just have to be willing to fight the battle for that remedy. The thread on recent on RE Ethics is a perfect example. In CA they would have a slam dunk winning case.
The bottomline is lots of folks can get through a transaction without proper representation and do great. The problem is enough get screwed and getting screwed can ruin your life. I couldnt put my finger on the odds but the bottom line is what your risk tolerance is.