I agree with you flu and when you catch them and call them on the fees, they usually back down. I also think that they did not used to be so petty and money grubbing (is that possible?), but I think the complexity of billing statements from telephone bills, cable bills, etc. has allowed them to pad their bills and get away with it much of the time because most people are so busy they do not have the time to scrutinize bills, item by item. This includes the government and its enumerable fees that are really taxes.