I have not asked for my money back yet, since I would not expect the sales rep to give it back willingly and lose his commission.
I want them to admit they have missold me the wrong windows which are not to code (San Diego fire code.) And then use this as a reason for full refund. Unfortunately, I dont believe the sales rep knows much of anything about the fire code of the products he’s selling and will simply tell me I’m wrong. Asking for a refund before doing that will just make them even more defensive & uncooperative.
I feel my options at this point are 1 or all of:
1. Ask my credit card company to issue a chargeback for my $1000.