San Diego Housing Market News and Analysis
CA-125 Toll Road Fiasco
User Forum Topic
Submitted by Jim Jones on August 5, 2008 - 5:30pm
Today I was taking a trip back on the CA-125 toll road back to Chula Vista. When I arrived at the toll station to pay the $2.50 toll charge I was told by an employee at the machine that it was malfunctioning. He gave me a business card and told me to call the customer assistance department to pay the $2.50 toll. If I didn't do this I would be issued a fine (I am not sure what the amount of the fine is).
When I get home I call the number and speak to the customer service representative and ask to speak to a supervisor. She states the only way to speak to a supervisor is to mail a letter or email them with you complaint. She then stated that she would take my $2.50 charge over the phone and waive the "administrative fee". How can you charge and "administrative fee" when the fault was with the roads payment machine! At this point I told her to take my name and number and have a supervisor call me.
Can you believe it, the toll road has a malfunction but they expect you to bend over backwards to pay the fine! The roads motto is "put the fun back in driving". Give me a break!
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